Categories

Terms & Conditions

Prices

Prices quoted are Wholesale FOB Placentia, CA (USA) and are subject to change at any time without prior notice.

New Age Incense.com parent company New Age Imports, Inc. does not sell retail. This website is only for wholesale companies/customers.

If your a company/customer located in California, please email us your Resale # or Business License #. Or just simply write it in the note section when ordering.

Item Specifications

All sizes, descriptions, colors, and other specifications as listed or pictured are approximately and slight variances may occur, because the items are handcrafted.

Credit Terms

All new accounts will be Prepaid.

Credit Cards & Paypal

If you like, you may pay by credit card or paypal. We offer Visa, MasterCard, American Express, and Discover.

Ordering

Orders can be placed anytime using our online shopping cart. Orders also can be place by phone, email, & fax. Please note FAX orders are quick orders (up to 10 different items. When using FAX please write your name, company name and product id you would like to order and we will take care of the rest. Please note we must have you (your profile) in our system to process the order.

Email: newageimports@sbcglobal.net
Fax: 714 - 630-2985
Warehouse:714-526- 3853
Office: 714-630-2979

Minimum Order

$100

Order processing time 24-48 hours+ depending on the product and the cart.

New Age Imports, Inc. parent company of NewAgeIncense.com has a right to refuse any order.



SHIPPING  POLICY

ALL orders shipping within USA are shipped using UPS Ground services (unless customer selected faster UPS delivery service upon checkout)

ALL orders shipments within USA with a value of 150.00 USD or above will have a signature required upon delivery.

We may ship to Hawaii and Alaska using USPS if requested. (Please advise to do so in the comment section of your order)

All shipping addresses to Puerto Rico will be shipping using DHL services (fees will match UPS ground price displayed in your order at the time of checkout).

ALL shipping addresses in Canada will automatically ship via DHL (unless prior approval received from company to ship using alternative shipping service).

ALL International orders are shipped using USPS or DHL (unless prior approval received from company to ship using alternative shipping service). If UPS worldwide shipping is selected upon checkout for international orders, the shipping will be recalculated and any shipping price difference will be refunded back to customer's paypal account.

* Please note: Customer are subject to pay any border and custom fees that are related to the package.

 PLEASE DOUBLE CHECK SHIPPING ADDRESSES at the time of checkout. Any change in address after an order is submitted will have an address correction fee applied (Domestic shipments only, for international please call your local carrier to make arrangements). Any change in shipping address once package has shipped will have an address correction fee applied (Domestic shipments only, for international please call your local carrier to make arrangements).

Claims & Return Policy

All items missing/ damaged or does not match the description online at the time of receipt should be reported to New Age Imports, Inc. via email: newageimports@sbcglobal.net within 7 DAYS OF RECEIPT. No refunds will be made if claim exceeds 7 Days after date of delivery. Please do not discard any damaged goods unless notified from one of our employees. You may be asked to email a picture of the goods in question. You may be asked to return the products with ORIGINAL PACKAGING. Any and/or all products returned without the original packaging will have a 15% restocking fee applied prior to refund.

Wholesale companies are responsible for all the shipping charges on refusal to accept the shipment (Shipping charges are to include shipping delivery fees along with return fees)

No merchandise will be accepted for a return/ refund without prior authorization from our company.

If you have received any items wrongfully/ mistakenly please contact us ( Email: newageimports@sbcglobal.net)

 

Contact for all claims, missing, or returns:

Warehouse Phone: 714-526-3853

Email: newageimports@sbcglobal.net

 

Address

New Age Imports, Inc
1013 S Melrose St
Placentia, CA 92870
USA

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