Categories

Shipping & Returns

SHIPPING  POLICY

ALL orders shipping within USA are shipped using UPS Ground services (unless customer selected faster UPS delivery service upon checkout)

ALL orders shipments within USA with a value of 150.00 USD or above will have a signature required upon delivery.

We may ship to Hawaii and Alaska using USPS if requested. (Please advise to do so in the comment section of your order)

All shipping addresses to Puerto Rico will be shipping using DHL services (fees will match UPS ground price displayed in your order at the time of checkout).

ALL shipping addresses in Canada will automatically ship via DHL (unless prior approval received from company to ship using alternative shipping service).

ALL International orders are shipped using USPS or DHL (unless prior approval received from company to ship using alternative shipping service). If UPS worldwide shipping is selected upon checkout for international orders, the shipping will be recalculated and any shipping price difference will be refunded back to customer's paypal account.

* Please note: Customer are subject to pay any border and custom fees that are related to the package.

 PLEASE DOUBLE CHECK SHIPPING ADDRESSES at the time of checkout. Any change in address after an order is submitted will have an address correction fee applied (Domestic shipments only, for international please call your local carrier to make arrangements). Any change in shipping address once package has shipped will have an address correction fee applied (Domestic shipments only, for international please call your local carrier to make arrangements).

Claims & Return Policy

All items missing/ damaged or does not match the description online at the time of receipt should be reported to New Age Imports, Inc. via email: newageimports@sbcglobal.net within 7 DAYS OF RECEIPT. No refunds will be made if claim exceeds 7 Days after date of delivery. Please do not discard any damaged goods unless notified from one of our employees. You may be asked to email a picture of the goods in question. You may be asked to return the products with ORIGINAL PACKAGING. Any and/or all products returned without the original packaging will have a 15% restocking fee applied prior to refund.

Wholesale companies are responsible for all the shipping charges on refusal to accept the shipment (Shipping charges are to include shipping delivery fees along with return fees)

No merchandise will be accepted for a return/ refund without prior authorization from our company.

If you have received any items wrongfully/ mistakenly please contact us ( Email: newageimports@sbcglobal.net)

 

Contact for all claims, missing, or returns:

Warehouse Phone: 714-526-3853

Email: newageimports@sbcglobal.net



Shipping Refusal & Address Errors:

Wholesale companies are responsible for all the shipping charges on refusal to accept the shipment. If for any reason customer decides to changes the address after the package has been shipped either by calling us or shipping company a charge of $18.00 will be put in account for correction fees (Domestic shipments only, for international please call your local carrier to make arrangements).

Shipments over 150 LB

  • Shipping will be calculated after you place the order.



International Orders:

  • USPS customers can email or fax the purchase order. Email: info@newageincense.com Fax #: 714-630-2985, our sales agent will contact you about payments. On orders please provide your name & phone number.
  • Document preparation fee will be added to your shipping cost $10.00 on orders less than $200.00. If you require a USDA Phyto Certification, please contact us newageimports@sbcglobal.net with your customs requirements.
  • Customers are subject to pay any boarder fees that are related to the package.

Claims

  • When losses involve damaged or missing cartons, please contact the delivery carrier for instructions on filing claim first. Then please notify us as soon as posible.
  • Missing items should be reported within 7 days of receipt of goods to New Age Imports, Inc.
  • No merchandise will be accepted for return without prior authorization. Starting 2016 a 15% restocking fees will be applied on the returns for items customers do not wish to keep any longer or accidentally order. All merchandize return shipping will be covered by customers end. All wrongfully / non purchased items received by customer will be charged in full amount until items are returned back. Refunds will be applied back to customers account. Please contact us for more details on returning the products which were mistakenly sent.
Contact for all claims, missing, or returns:

Warehouse Phone: 714-526-3853

Email: newageimports@sbcglobal.net

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