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Shipping & Returns

Shipping Available Via:

  • UPS
  • USPS

All orders are shipped by UPS Ground in USA.
Wholesale companies are responsible for all the shipping charges on refusal to accept the shipment. If for any reason customer decides to changes the address after the package has been shipped either by calling us or shipping company a charge of $15.00 will be put in account for correction fees (Domestic shipments only, for international please call your local carrier to make arrangements).

Shipments over 150 LB

  • Shipping will be calculated after you place the order.


Shipping World Wide by UPS or USPS if requested.

International Orders:

  • USPS customers can email or fax the purchase order. Email: info@newageincense.com Fax #: 714-630-2985, our sales agent will contact you about payments. On orders please provide your name & phone number.
  • Document preparation fee will be added to your shipping cost $10.00 on orders less than $200.00.
  • Customers are subject to pay any boarder fees that are related to the package.

We may ship order to Hawaii, Alaska and Puerto Rico by US Mail if requested. International shipping is also available by UPS or USPS, please read above for USPS shipping.


  • When losses involve damaged or missing cartons, please contact the delivery carrier for instructions on filing claim first. Then please notify us as soon as posible.
  • Missing items should be reported within 7 days of receipt of goods to New Age Imports, Inc.
  • No merchandise will be accepted for return without prior authorization. Starting 2016 a 15% restocking fees will be applied on the returns for items customers do not wish to keep any longer or accidentally order. All merchandize return shipping will be covered by customers end. All wrongfully / non purchased items received by customer will be charged in full amount until items are returned back. Refunds will be applied back to customers account. Please contact us for more details on returning the products which were mistakenly sent.
Contact for all claims, missing, or returns:

Warehouse Phone: 714-526-3853

Email: newageimports@sbcglobal.net

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